At Bear Clothing Brand, we are dedicated to delivering a seamless and enjoyable shopping experience for our valued customers across Morocco. Here’s a concise and clear outline of our Delivery, Exchange, and Refund policy :
Delivery
At Bear Clothing Brand, we are committed to delivering your orders promptly and efficiently to all corners of Morocco. Here’s what you need to know about our delivery service:
- We provide delivery services throughout Morocco, ensuring that your order reaches you within a speedy timeframe of 24 to 72 hours from the moment your order is confirmed.
Exchange
Our exchange process is designed to make it as simple and convenient as possible for you. Whether you need a different color or size, here’s how our exchange process works:
- If you require an exchange, contact us to communicate your need for a color or size change.
- Our dedicated team will arrange to deliver the desired item to you while collecting the original order from you.
Refund
If, for any reason, you are not completely satisfied with your purchase and wish to request a refund, please adhere to the following guidelines:
- The returned items must have their original tags attached.
- Items should be in their original packaging.
- Returned items must show no visible signs of wear or usage.
- Please ensure that you send the package to the following address : 363 , Quartier al massar route de safi , Marrakech .
- Shipping costs are non-refundable
Upon receiving your returned items and conducting a thorough inspection, we will promptly process your refund request. Refunds will be issued via the bank account details provided to us, with minimal fees deducted for delivery.
Contact Us
Our customer service team is here to assist you with any questions or concerns you may have regarding your orders, returns, exchanges, or refunds. Don’t hesitate to reach out to us:
- Email: [email protected]
- Phone: +212 680-480 809
At Bear Clothing Brand, we prioritize your satisfaction and aim to provide you with a seamless shopping experience. Thank you for choosing us for your fashion needs, and we look forward to serving you with excellence.